The Importance of Tactical Empathy
Why Do You Need Tactical Empathy?
As an esthetician, you have to understand the client wants & needs. In order to do so, your must listen with your heart, not just your ear. When your clients feel heard, even if they really can't express or communicate their situation, you disarm them & make them feel at-ease. And that is when you are in a position to help them solve their concern, build the trust & offer the best facial/service that they need.